If your tenancy agreement says carpets must be professionally cleaned, the clean itself is only half of what you are buying. The other half is the dated, itemised receipt that proves it happened, because that receipt is what the agent or deposit scheme actually looks at.
Book before 11am and we can usually attend the same day across most of London, Hertfordshire and Berkshire, and next day across our whole area. Month end move out weekends fill fastest, so give us 48 hours where you can.
What is covered as standard
The scope below is what a check out clean should cover on the soft flooring and soft furnishings side.
- Every carpeted room listed on the inventory, including box rooms.
- Stairs and landings, cleaned as a separate unit because of the time they take.
- Traffic lanes and doorway entry points, which is where inventory clerks look first.
- Spot and stain treatment where the fibre allows it.
- Deodourising where an odour is present, common with pets or smokers.
- A dated, itemised receipt naming the property, the rooms, the method and our insurance.
What the receipt must say
A handwritten note with a total on it is not evidence. The format below is what all the major agents accept and what the deposit schemes weight in arbitration.
- Full property address, including flat number.
- Date of the clean, before your check out date.
- Each room cleaned, listed individually.
- The method used, for example hot water extraction.
- The company name, contact details and public liability insurance reference.
The deadline reality, and how to protect yourself
Almost every end of tenancy carpet booking is urgent, because the clean has to happen after the furniture leaves and before the keys go back. That is often a window of a single day.
Honest advice: book the slot as soon as your move out date is confirmed, even if you have to move it later. Chasing a same day slot on the last Saturday of the month is the most stressful way to do this, and it is entirely avoidable.
If a carpet is genuinely beyond restoring, we say so in writing before we start rather than charging for a clean that will not satisfy the agent. That written note is often more useful to you in a deposit negotiation than the clean would have been.