Do these three checks before anything else: confirm public liability insurance in writing, ask which method they will use and why, and ask what happens if you are not happy with the result. A company that answers all three clearly is very unlikely to damage your carpet.
Price is the last thing to compare, not the first, because a cheap clean that shrinks a wool carpet or leaves it soaking is the most expensive outcome available.
The checks that matter
Every one of these can be asked in a single phone call, and none of them require you to know anything technical.
- Public liability insurance, named insurer, confirmed in writing.
- Trained technicians rather than casual day labour.
- A clear statement of method, hot water extraction or low moisture dry extraction, and why it suits your fibre.
- Own professional grade equipment rather than a hired supermarket machine.
- A stated position on satisfaction, in plain words.
- Cover for sickness or a vehicle breakdown, so a missed slot is rescheduled promptly rather than abandoned.
- Eco friendly, non toxic solutions if you have children, pets or allergies in the house.
Warning signs
None of these prove bad work on their own, but two or more together should make you pause.
- A price quoted before anyone asks what fibre the carpet is.
- No written quote, only a text message with a number.
- Reluctance to name an insurer.
- Pressure to book immediately at a discount that expires today.
- No mention of drying times.
- Cash only with no receipt, which also leaves you with no evidence for a deposit dispute.
What we can tell you about us
We have been cleaning carpets and upholstery from Wembley since 2018, working for over 100 commercial clients as well as homeowners across Greater London, Hertfordshire and Berkshire.
We are fully insured, our technicians are trained, we bring our own professional grade hot water extraction equipment and eco friendly non toxic solutions, we quote free (normally within two hours), we offer a satisfaction guarantee on every clean, and we are 5 star rated by our customers. You can read those reviews on our testimonials page and judge for yourself.